I’ve been to a lot of diners. I’ve been in the restaurant business. I’m pretty understanding when it comes to all that can happen in various situations in that business. Broadway Diner has good food. The service could be described in many ways. Good would not be part of any of these descriptions. In a part of five (5), we all ordered various “deluxe” (with fries) burgers. One of our party has a speech impediment. I was sitting across from her when she ordered “a hamburger and french fries” just like everyone else at the table. When our food arrived, one person’s order was a little wrong but he just took it the way it was—he wanted no bread, so he just removed the bun and made his hamburger, avocado and egg (with mustard, yeah nice, I know) “salad” and was happy. Our friend with the speech impediment received only a bowl of fries. None of us noticed right away and she mentioned it a few minutes later, so we called the server back over to the table and, after informing him that she had actually ordered “a hamburger and french fries”, he began to argue, stating that he only heard her say “french fries” when she ordered—nothing about a hamburger. His retort (which should not occur in his position at all) was delivered with a barely borderline hostile stance. When four of us started in on him that she definitely wanted the same thing we had all ordered and I spoke up that I’d heard her order it because she was right before me, he finally said “OK” and took her burger order as though he was doing us a favor by bringing what she had ordered in the first place. After the meal, looking at the check, a $3.95 side order of fries was on the menu right after her deluxe burger. Of course, that was not OK with us since she did not order a side of fries and had not eaten even half of the fries that came with the burger or any from the mistaken side order that had been served. I just went to the manager because I already had lost my patience with the argumentative server and had no interest in making a lot of noise in a busy diner. You would think the manager would just “make it right” for me as the customer, no questions, big smile, etc. I would think that anyway. Some might even offer a free desert or comp the burger. Not this clown. He took the check to the server and got the same hostile attitude and body language I’d gotten from him. This “manager” came back over to me and tried to hand me the same argument that I had just finished explaining to him was inaccurate and unacceptable. Mind you, none of this should have even occurred. There are a thousand food choices in this area. If a business wants customers, they must keep them happy! I stood my ground and the $3.95 side of fries was removed from the check. Not good enough though. I vote with my wallet. You’ll find me somewhere else next Saturday night and you won’t find me at The Broadway Diner again. (via Shawn H. on Yelp)