a.k.a. Shawn Honnick specializing in wonderful since 1968
*also Chipotle pictures, NYC adventures, and little known safety tactics like fake hand washing.
**If you're a disgruntled employee, do something about it (no, it's not a pyramid... THIS is the PYRAMID) or just sit around and grumble like everyone over at the disgruntled employee forums.
A few days ago, I called Apple to cancel my iPhone 4 order. I was getting kind of edgy about the rumored recall and talk of problems with the antenna and signal strength. Also, during the sales process, their representative (a “Mac Expert”) told me that what I had read about the new firmware effectively eliminating any rumored antenna problems (this was back in June) was in fact true. He assured me I would have no problem with the antenna by the time my phone arrived since the firmware update would be available by that time.
This assurance from Apple during the sales process was largely why I decided to go ahead and order the phone instead of just keeping my practically brand new iPhone 3GS. Some of my friends have sold their 3GS (and older 3G) iPhones on Craigslist upon receiving their iPhone 4 and with the rumored antenna issue quelled (or so I thought), I figured… why not?
I was really surprised when Apple wouldn’t include a free “bumper” case to keep both my phone and Apple Care order. I mean, it had been proven to fix the issue with the antenna, right? Plus the “expert” that sold me the phone when I called back in June to order the iPhone 4 lied to me when he told me the next firmware update was going to eliminate any antenna problem, so it would be a nice gesture to keep my business, wouldn’t it?
Obviously, the idea was sound. Apple made it policy today to give all iPhone 4 customers a “bumper” case. Wow, what I good idea. I wonder how long that one took to come up with?
Unfortunately, Apple refused to reinstate my order or to prioritize a new one for me when I called today. When I very nicely laid out the logic that they should do just that to a supervisor, she flatly informed me that when I canceled I acknowledged that the order could not be reinstated, etc, etc. and that when I canceled, it was based on rumor.
I laughed and asked her if she thought the free “bumper” case policy announced today was the result of rumor. I got no response on that until she finally broke the silence and asked if there was anything else she could help me with. How ridiculously lame and weak.
Maybe I was dead wrong about Apple?
