Starbucks Breakfast Wrap, Receipts I Never Wanted, and Our Not So New Normal “No Problem” Culture

Seeing this new “wrap” on the Starbucks drive thru sandwich menu raised both eyebrows for me before coffee. Without noticing the price was a little higher than the normal Starbucks breakfast sandwiches and that this “wrap” combines bacon and sausage (I like both, but not together), my decision was made by simply looking at the picture on the menu.

Opening the VERY hot Starbucks branded microwave bag removed any hope of this “wrap” being low-carb along with the advertised 27 grams of protein. The “wrapper” is more like the pita bread you would get at a kabob place than the expected flatbread or tortilla like most wraps. I love bread. I just thought I was getting more of a wrap.

The ingredients are not tightly “wrapped” at all, so be cautious eating. You may end up with egg and sausage falling out. Bacon is in full strips and not at all crispy, so an entire rubbery strip of fatty bacon could easily slide out in one bite—especially if you’re as ravenously hungry as I was when this thing was finally cool enough to chow down.

The bread/wrap component is very well sealed though. Like completely. This thing is probably made by machine. A “wrap” is rolled up and tight. This thing is not that kind of wrap. If you’re okay with a loose, floppy wrap or looking for a serious bread fix, you might really like it!

Starbucks New Bacon Sausage Wrap
“Wrap” is like really good kabob bread, not a tortilla!

I don’t want a (and would never ask for) a paper receipt from any Starbucks order. If not making a mobile order, I still always pay with the Starbucks app. A receipt is not necessary or desired. It’s a piece of trash I must dispose of, so it’s an actual “problem” for me.

A few seconds after crumbling this receipt, I decided to take a picture to remind me to document my lament here. I know, we’re in the middle of a pandemic and everyone is doing the best they can, but a corporation has rolled out a new item in the midst of all of that, so let’s not even go there.

Double Cup? Yes, Thank You!

I want a double cup to keep my drink warm longer while driving, not for fear of the cup being too hot to handle. Some Starbucks Partners say their policy for serving a hot Americano is to double cup the drink, but I’ve had mixed results when I neglected to ask in the past, so I always ask!

The receipt shows the double cup preference for my order was taken properly but I found my drink was single cupped as soon as it was in my hands. Asking for “an extra cup” before leaving the drive thru window, I could tell the young guy working there knew it was a fumble because he immediately half choked a coy reply of, “oh is it double cupped?”

When I looked back up with a grim smiling “no” after feigning a double check of my cup, he had already stepped away and returned with the extra cup. I smiled more sincerely and said, “Thank you!”

“no problem”

this and almost every Starbucks Partner at every Starbucks Drive Thru location…

Then it happened. I used to think it was only me that was perturbed by this modern day replacement for “your welcome” that seems to have become accepted by so many. But experts agree that the way you say “thank you” is very important.

Saying “no problem” in customer service…

Getting that intricately cool, almost folksy “no problem” response when thanking someone working in a service position makes me laugh a little. I mean, it’s not like I’m apologizing when I smile and say “thank you” for providing me such great service!

Management at Chic-fil-A trains employees to respond with “my pleasure” when a customer thanks them for taking or filling an order. I guess that’s very technically (some say aggressively) polite. I’m sure most “no problem” replies to “thank you” are also meant to be polite responses, but that exact phrase implies that the customer somehow caused a problem that the service provider didn’t have to go too far out of their way to fix.

Don’t get me wrong here. I’ve been one of those folks (working behind the counter, register, phone, etc.) myself, so I have experience dealing with the (very often unwashed) masses. I also used to be like 20 something. So I totally get it. Really.

Great read below that might make some more okay with “no problem” (not me, even after reading, but I did buy Gretchen’s book). I guess I’m just somewhere in the middle of Gen X?

Leave a Reply

Your email address will not be published. Required fields are marked *