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No Free Credit Report… I really just want to cancel my account!

I signed up for the freecreditreport.com offer with the sole intention of getting my credit score. They advertise it very well and I had already decided that I would do it the next time I saw a banner, so I signed up over the weekend.

I had also decided in advance to cancel the service right after reviewing and saving my credit report because the “hook” with this service is a subscription to their credit monitoring service, which costs something like $24.95 per month. They begin billing that seven days after you sign up, so cancelation of this account was on my to-do list for today.

I despise companies that make it difficult for customers to actually cancel service, but the freecreditreport.com toll-free number’s voice prompts give a “press 1 to cancel your account” option, so I was quickly confident of an easy process. I don’t fault these guys for building this “free report” system solely to sign people up for what may be a valuable service and I expected some form of a sales pitch designed to convert me from a trial user to a monthly subscriber. If they had trained their call center rep, they might have gotten me!

Having managed a telemarketing operation in the past and knowing a little too well what is happening (and what isn’t) in those cubicles, I am always very impressed by a good phone presence in these situations. I’m not amused when the person who is supposed to be helping me “make a decision” (to buy something instead of closing my account) fumbles, repeatedly.

I called to cancel. Go ahead and make your pitch, but do it well. When I say no the second time, please don’t make an even worse attempt and when I say no the third time, let’s go ahead and finish, OK?

They got the last part right. After I made my final, polite, “no thanks, not now, I just want to cancel the account today” statement, the rep had me off the phone in less than a minute with confirmation that my account was cancelled. The call was less difficult than I expected, but I can only wonder why they don’t train the people that are supposed to deliver their crafty little marketing pitch?

What might have gotten me was the price drop—and if you’re planning to use this monthly subscription service from freecreditreport.com yourself, you should call in and press “1” to cancel, so you can get this offer:

The last ditch offer I was given (but so poorly delivered) was a price drop. My discounted offer was $7 a month!

If it had been delivered well, I might have jumped at the offer. They might as well use an automated recording because the person read all or most of the words on the screen but didn’t seem to understand them at all. In my experience, some training will help, so the company running the phone room is ultimately to blame.

The price drop offer is also somewhat insulting to me as a potential customer. Of course, if I took it, I would feel like a pretty sharp cookie, but what if I had paid the full price for like six months… or a year? That’s a lot of money!

Have you ever used this service? What was your experience?

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Woman Injured in Power Tool Sex Toy Encounter

Woman Injured in Power Tool Sex Toy Encounter

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adagio teases me

I love tea and I buy a lot of tea. I recently found out about adagio teas and, since they offer a gift code, I decided to place a $50 order ($50 qualifies for free shipping). The $5 gift code would give me a nice assortment of new teas to try for under $50. It is likely they would gain a repeat customer because of my tea obsession.

Last week I attempted this order and found that my $50 order somehow turned into a higher dollar amount when processed by the adagio teas web site’s shopping cart.

Picture 3

Frustrated by this, I took the time to send them an email, explaining that my order actually totalled exactly $50 and that the shopping cart was giving me an incorrect total, but I never got a reply. I had almost forgotten about this, never to return to adagio teas for any tea purchase, when I received a “Friendly Reminder” email with the $5 gift code I had failed to use in my botched shopping cart order…

OK, but your math doesn't work!

I immediately assumed these guys were on the case and had sent me this message to let me know all was well and that I could go ahead and place my my $50 order (with $5 off), so I went back to the adagio teas web site with glee and excitement over the tea I would order there.

After going through the process of, once again, selecting exactly $50 worth of products from the site and going to check out with my $5 gift card, the incorrect total was presented once again. It’s not the money, but the principle that they failed to respond to me as a customer the first time on the incorrect total issue. The fact that the adagio teas web site gave me an incorrect total is also an issue to me, but not so much because of the few dollars.

I expected to pay $45 for my $50 order with the promo offer and was presented with a new story before I had my credit card out. This is what can only be classified as a FAIL.

I can get great tea from a lot of sources, but I always like to try new web sites that offer a great selection as does the adagio teas web site. Sadly, I won’t be buying anything from them because they didn’t take the time to respond to my email.

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The most common error made in matters of appearance is the belief that one should disdain the superficial and let the true beauty of one’s soul shine through. If there are places on your body where this is a possibility, you are not attractive – you are leaking.

The most common error made in matters of appearance is the belief that one should disdain the superficial and let the true beauty of one’s soul shine through. If there are places on your body where this is a possibility, you are not attractive – you are leaking.

Charles Lamb, 1775 – 1834
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Letterman’s Top 10 George W. Bush moments

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Your Astrological Sign is Not What You Think

Your morning newspaper horoscope can’t possibly be right! It lists your Zodiac sign—such as Aries or Virgo—incorrectly.

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Facebook Support

Facebook Support (via shawnblog)

Facebook is buggy. “Secret” event wall posts are shown to all. In my case, it was a password protected map link to my home address. I posted the password to the “secret” event’s wall. Of course, I didn’t know that wall post would be shown to everyone.

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Pandora Pocket Sized Music Player?

pandora pocket-sized music player (via shawnblog)