Editor note: This post continues the conversation of small business’ experiences with Yelp after SEJ’s Matt Southern wrote […]
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I have a friend locally who is a business owner and didn’t like the idea of paying for inclusion in being featured on Yelp which is exactly what they offered him. Ever since he turned them down, he has noticed that positive reviews are not shown me at the top of his results even though their newer reviews.
I was surprised when I heard this! I have used his business so I wrote a positive review because I’m happy with his business. It was not an in-depth review but it did turn up at the top of the results. I was a Yelp “elite” for several years in a row, so based on that, I’m guessing they “bury” positive reviews from Yelp members who have not written any or many reviews yet.